COVID-19 PROTOCOL
As we continue to follow the state regulations regarding Covid-19 our office protocol has changed. Your overall health is our top priority, and we want you to know that during these times, we are choosing to stay open.
Here’s what we’re doing to protect you:
- We require that everyone entering the office must wear a mask. You are welcome to have someone accompany you to the appointment but ask that you limit it to one person, who also will need to wear a mask.
- We ask that if you are feeling ill, show any signs or symptoms of Covid-19, or have been exposed in the last 14 days that you call to reschedule. ( ie: fever greater than 100.5, cough, difficulty breathing)
- For those patients with hearing aids in need of cleaning or repair, we ask that you stay in your car and simply call us at 419-222-9010 once you arrive outside our building. Staff will then let you know when it is okay to come up to the office as we try to limit the number of patients in our lobby.
- For our Leipsic patients, please call the Lima office for any of your needs. Our Leipsic location is closed until further notice.
- If your hearing instruments require batteries, we will be happy to mail them to you. Please call our office at 419-222-9010 for details.
- The manufacturers have resources available that can be accessed as follows:
- ReSound 888-735-4327 7am-6pm CST, 7 days per week
- Phonak 800-679-4871 8am-5:30 CST, Mon-Fri
- Starkey 800-328-8602 24 hours, 7 days per week
- Signia 800-350-6093 7am-7pm CST, Mon-Fri
As always, your health and safety are the most important things to us. If you have questions regarding any of this information, or would like to discuss your hearing health, please don’t hesitate to contact us at 419-222-9010. We look forward to continuing to help you on your hearing journey now and in the future, and wish you safety, health, and happiness.
Yours for better hearing,
The Staff at The Hearing & Balance Center