Dr. Patrick Coughlin
Aberdeen Office
AUDIOLOGIST, AUD, CCC-A
Audiologist Patrick Coughlin founded Hearing Care Professionals in 1984, and provides comprehensive audiology services related to hearing and hearing loss. He performs comprehensive diagnostic audiological testing in the Aberdeen office and on a contract basis with Veteran's Administration. In addition to comprehensive diagnostic hearing evaluations, his services include hearing aid prescribing and fitting, physician referrals and industrial testing.
Dr. Coughlin obtained his Master's Degree in Audiology from Minot State in North Dakota and his doctorate degree from Pennsylvania College of Optometry/Salus University and the George Osborne College of Audiology. He has been practicing audiology for more than 35 years and may be reached by calling (605) 229-3688 or 1-800-888-5468.
Heather Heier-Crady
Aberdeen Office
HEARING CONSULTANT/LICENSED DISPENSER
Heather joined her parents at Hearing Care Professionals and has worked as a hearing consultant and licensed dispenser for the past 12 years, originally traveling to outreach clinics, she is now dedicated fulltime to the patients in the Aberdeen office and Aberdeen area nursing homes and assisted living facilities.
Her expertise in the personalization of today's hearing aids for each patient's lifestyle, her caring nature and love of people is evident in every patient she sees. Listening to you and making a difference in your life is what she enjoys most about her work.
Heather is a life-long resident of Aberdeen, attended Northern State University, and is the proud mother of three children, Alek, Jaeden and Emily.
Ruth Coughlin
HEARING CONSULTANT/LICENSED DISPENSER
Ruth is a co-owner of Hearing Care Professionals, Inc., and provides hearing health care services as a licensed hearing aid dispenser in the Aberdeen office, coordinates VA appointments and assists in office management, bookkeeping and marketing.
Ruth has a Bachelor's Degree in Business Education from Northern State University in Aberdeen. She has more than 30 years experience dispensing hearing aids.
She, and her husband, Patrick, reside near Aberdeen. Her daughter, Heather, works with her at Hearing Care Professionals, and her son, Brendan, lives in Cincinnati, OH. She has 5 grandchildren who are her pride and joy: Alek, Jaeden, Emily, Riley and Hailey.
Kara Pies
HEARING CONSULTANT/LICENSED DISPENSER
Kara joined the team at Hearing Care Professionals in the spring of 2019. She has nearly 5 years experience as a licensed hearing aid dispenser and earned her National Board Certification in Hearing Instrument Sciences prior to joining the staff at Hearing Care Professionals. Kara provides hearing health services in the Aberdeen office, as well as area nursing homes, assisted living and retirement facilities.
Kara's passion for people and ensuring every patient receives the best possible results from their hearing aids is what makes her work enjoyable and rewarding.
She resides in Aberdeen with her husband, Dean, and 1 year old daughter, Linnea.
Tami Elsen
RECEPTIONIST
Tami is a familiar face, having worked in this office previously, she returned to Hearing Care Professionals earlier this year. She is a teamworker, brings her experience in the field of medical office operation to our office and loves working with people.
Most often you will find her answering phones, making appointments and greeting patients, but she also calls patients, compiles patient's charts, sends batteries, enters patient data into the computer, checks in and processes hearing aids, just to name a few of her varied duties and responsibilities.
She resides in Aberdeen with her husband, Darren (and lest we forget, her two rescue dogs Grace and SoFee). Her daughters, Lexi and Alyssa, and her four grandchildren, soon to be five, also reside in Aberdeen.
